We aim to ship your order within 1-3 working days after your payment has gone through. We will send you an email to confirm the reception of your order and an invoice from Paypal, as well as an email when your parcel has been dispatched so that you can get an idea of when it will arrive. Regarding postage prices, we use Royal Mail on a daily basis. Any mayor update or change on the pricing will be announce on the different social media profiles.
Printed sewing patterns: UK rate (including Channel Islands): £1.64 per pattern. If more than one pattern is purchased, an amount of either £1.64 will be included per extra pattern.
*All UK orders will be sent via Royal Mail Second Class (not tracked) postal services, which takes 1-3 working days to arrive to the destination. If you wish to use a different class, contact us and will work the price out for you.
Printed sewing patterns:
Europe (including Channel Islands): Between £2.80 and £3.85 per pattern depending on weight. If more than one pattern is purchased, an amount of £1.05 will be included per extra pattern.
Elsewhere: Between £2.80 and £5.30 per pattern depending on weight. If more than one pattern is purchased, an amount of £2.20 or £2.35, depending on weight, will be included per extra pattern.
We try to give you as many details as possible, including accurate media for all of our products. We will reimburse any shipping costs incurred when returning originally damaged merchandise (not damaged during transit), and will send replacement merchandise at no cost. Printed can’t be returned unless faulty.
In the event where a digital pattern is faulty, we will address the issue and send an updated digital pattern to all the clients that have been impacted via the provided email address at checkout time or the customer Paypal email address, whatever is applicable. Digital patterns can’t be returned neither refunded.
Gift cards (physical or digital) can’t be returned neither refunded.
For the items where returns are accepted, please send an email to [email protected] to let us know you want to return the product and we will give you all the information needed.
We also recommend you send any returns by recorded delivery and obtain proof of postage. We cannot be held responsible for items that are lost or damaged in transit.
To place an order in our website, you are asked to select an order delivery country. The displayed countries to select are the ones where we deliver. This allow us to display available shipping methods and calculate the correct delivery charges. You acknowledge and agree that failing to provide the delivery country, including but not limited to enter a delivery country different than the one provided to Paypal as a shipping address, an empty country or a country where we do not deliver, may result on being automatically charged a delivery fee based on your Paypal shipping/billing country, having to change your order or cancelling your order when changing is not possible. If this occurs, we won’t be responsible for any charges associated with entering the wrong delivery country, order changes or order cancellation. For more information please read our Terms of service.
To place an order in our website, you are asked to enter an email address. The entered address will be used to send receipts and digital products where applicable. In the scenario where the provided email address is incorrect we will attempt to delivery to your registered Paypal email address.